Services

Support   SecureOne provides prompt, efficient and professional IT consultation, support and services to all new and existing valued Partners. SecureOne has a team of experienced engineers and consultants to assist partners in designing, implementing and managing multi-platforms networking environment. They are certified and well-trained by our principals to support in various aspects of network and security appliance as well as security software applications.

Value Added Services Pre-Sales Support Our pre-sales and technical consultants will be able to assist our partners in any sales project, quotation , proposal and proof of concept (POC) Post-sales support Our pre-sales and technical consultants will be able to provide assistance on product evaluation, troubleshooting, implementation and consultation. Training Course Our technical consultants will be able to conduct hands-on training of our solutions at SecureOne’s Office or on-site training for our valued partners.

Maintenance Services  SecureOne have a comprehensive onsite support service coverage ranging from the same and next business day service response with advance hardware replacement maintenance services. Our on-site services include 8 x 5 x NBD, 8 x 5 x 4 hours, 24 x 7 x NBD, 24 x 7 x 4 hours response.